Rental Terms:
NO GLASS is permitted on the boats, boat docks, lakes, or on marina property.
NO SMOKING allowed on any boat. (Minimum $500 fine for burn marks on boat) *e-cigs and vapes are allowed.
NO DRUGS
All passengers must sign the rental agreement prior to boarding the boat.
CANCELLATION POLICY:
Rentals must be cancelled at least 14 days in advance to receive a full refund, minus booking fee, processing fees, and any applicable cancellation fee. Cancellations made within 14 days of the start time of the reservation will be 100% liable for the full amount of the reservation. Weather related cancellations will be made solely by the owner and/or representative of the company; weather cancellations will receive a refund of unused time, minus the full booking fee.
All cancellations may be subject to a 10% processing fee, of the reservation total, and/or withholding period. Booking and Card Processing fees are non-refundable.
Please note that as of March 14th, 2020 covid-19 is no longer considered an extenuating circumstance and now falls under our general cancellation policy.
Weather Policy in a nutshell: We will go out Rain or Shine. Lightning in the immediate area will constitute a stoppage or postponement. All weather cancellations are at the sole discretion of Atx Wake Adventures. Cancellations made based on weather "forecasts" will not warrant a refund, unless the cancellation is made by the company. We will only make weather cancellations the day of the reservation.
*Please note that we are here to make the best out of your boat day, and if you need to change your plans or cancel give us a call ASAP at (512) 656-0808. We will always try to make arrangements that will be the best solution for You and Us!
Cancellations that are made within 24 hours of the reservation, or "No-show" reservations, will not be refunded.
Payment Policy:
ALL charters must be paid in full before the start of your reservation. ANY gratuities that are added to your card will be paid in full before departing the boat.
